Frequently Asked Questions

Everything you need to know about shopping with Wide Open.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are free for domestic customers via our online portal.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Do you ship internationally?

Yes, Wide Open ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options through Klarna and Afterpay.

How can I track my shipment?

Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.